At Jemma Routes, we are committed to delivering your outdoor and travel essentials quickly and securely. Please review our shipping policy below to understand how we handle and deliver your orders.
1. Payment Method
We offer Cash on Delivery (COD) as our only payment method. You will be required to pay the full amount in cash upon receiving your order. Please ensure that someone is available at the delivery address to receive and pay for the package.
2. Shipping Timeframes
Orders are typically processed within 7 business days after confirmation. Delivery times may vary depending on your location, local logistics, and product availability. You will be notified if there are any significant delays.
3. Delivery Areas
If your address falls outside our delivery network, we will contact you to explore alternative options.
4. Delivery Attempts
Our courier will attempt delivery at your provided address. If no one is available to receive the package, a second delivery attempt may be made. Continued failed delivery attempts may result in the cancellation of your order.
5. Shipping Charges
Shipping fees may vary based on your location and the size of your order. All applicable shipping charges will be clearly displayed at checkout before you confirm your order.
6. Order Tracking
Once your order is dispatched, we will provide tracking information where available so you can monitor your shipment until it arrives at your doorstep.
7. Damaged or Lost Packages
If your package arrives damaged or goes missing in transit, please contact us immediately. We will work with our delivery partners to resolve the issue promptly.
8. Contact Us
If you have any questions about your delivery or need assistance with your order, feel free to reach out at [email protected].