At Jemma Routes, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.

1. Information We Collect

We collect limited personal information necessary to fulfill your order and enhance your shopping experience, including:

  • Name

  • Shipping address

  • Contact number

  • Email address 

  • Order and delivery details

We do not collect payment information, as we only offer Cash on Delivery.

2. How We Use Your Information

Your information is used for:

  • Fulfilling and delivering orders

  • Communicating about your order status

  • Improving our services and offerings

  • Sending you promotional updates 

We limit our data use strictly to operational and marketing purposes related to Jemma Routes.

3. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, or disclosure. However, no system is entirely foolproof, and we encourage you to exercise caution when sharing information online.

4. Opt-Out Instructions

You may opt out of receiving promotional communications from us at any time.

  • Email Marketing: If you’ve subscribed to receive promotional emails, you can opt out by clicking the “Unsubscribe” link at the bottom of any email we send.

  • SMS Marketing: To opt out of SMS messages, reply with STOP to any marketing message you receive.

  • Direct Requests: You can also email us at [email protected] with the subject line Opt-Out, and we will process your request promptly.

Please allow a few business days for changes to take effect.

5. Accessing or Updating Your Information

If you would like to review, update, or delete any personal information we have collected, please contact us at [email protected].

6. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Continued use of our services after updates constitutes your acceptance of the revised policy.

7. Contact Us

For any questions, concerns, or data-related requests, please contact at [email protected].