At Jemma Routes, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy carefully.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order. To be eligible, the item must be:

  • Unused and in its original condition

  • In its original packaging

  • Accompanied by proof of purchase

2. How to Initiate a Return

To initiate a return, please contact our support team with your order details and reason for return. Our team will guide you through the process, including pickup or drop-off instructions where applicable.

3. Return Shipping

Return shipping costs may apply unless the return is due to a damaged, defective, or incorrect item sent by us. These details will be clarified during your return request process.

4. Refund Method

Since we only accept Cash on Delivery, approved refunds will be processed as follows:

  • Cash refunds may be arranged through bank deposit, UPI, or other agreed methods.

  • Refunds are issued only after the returned item has been received and inspected.

Please allow 7 business days for the refund to be processed after we receive the return.

5. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or limited-time offers. These will be clearly indicated at the time of purchase.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 7 days of delivery with clear photos. We will prioritize resolving such issues at no extra cost to you.

7. Contact Us

For any return or refund inquiries, please reach out to our support team at [email protected].